Delivery Policy
Purpose
This policy outlines the standards and expectations for all delivery services offered by GoX, including but not limited to car towing, water tanks, goods, and general delivery items. “Delivery” as used in this policy refers to the fulfillment or transportation of all services provided by GoX — not limited to physical items, but also inclusive of any service requiring on-site execution or logistics coordination. It ensures a fair, smooth, and transparent process for both service providers and recipients.
1. Scope of Services
GoX provides delivery solutions for a variety of needs, including:
– Item delivery (e.g., residential and commercial goods transport)
– Water tanks
– Car towing
All deliveries, regardless of type, are treated with the same level of professionalism, safety, and care.
2. Service Availability
Delivery services are generally available throughout the week, subject to availability and demand. Service schedules and availability may vary based on:
– Location and accessibility
– Availability of service providers
– Type of item
– Volume of requests
3. Booking & Confirmation
To initiate a delivery:
– A request must be submitted via the GoX app or the corporate platforms.
– All required details (service type, quantity, destination, recipient information) must be accurately provided.
– Confirmation of the request will be shared with both parties along with estimated time of arrival (ETA), and delivery terms.
4. Delivery Process
– Preparation: Items must be properly packaged or ready for transport. In the case of water tanks or large items, ensure clear access for delivery vehicles.
– Handover: A responsible recipient should be present to receive and confirm delivery.
– Verification: Both parties may be required to verify the delivery via signature, photo proof, or digital confirmation.
5. Timelines
Delivery times vary depending on factors such as distance, item size, traffic, weather, and logistics capacity. While GoX strives for timely service, flexibility is appreciated in unforeseen circumstances.
Estimates will be provided, and updates will be communicated through the app notifications.
6. Access & Delivery Conditions
To ensure smooth delivery:
– Delivery locations and contact details must be accurately provided.
– Delivery locations must be safely accessible.
– The path must accommodate delivery vehicles or personnel.
7. Fees & Charges
Delivery costs are calculated based on:
– Distance
– Item type and size
– Delivery urgency (standard or priority)
– Any specific handling or logistical requirements
All fees will be transparently communicated before service is confirmed. No hidden charges.
8. Cancellations & Rescheduling
– Deliveries can be rescheduled or canceled with adequate notice, respecting the time and resources of all parties involved.
– Last-minute cancellations may incur a fee to cover preparation or logistics already in motion.
– Cancellations made before pickup or the official start of service are eligible for a partial refund.
– Cancellations made after pickup or once service has commenced are non-refundable, as resources have already been allocated and costs are incurred.
GoX encourages timely communication to ensure the best possible outcome for all parties.
9. Location Changes
If a delivery location needs to be changed after confirmation:
– A location change fee may apply to cover adjustments in logistics and routing.
– Acceptance of the new location is subject to driver availability and delivery feasibility.
– Any changes should be communicated as early as possible to minimize delays or disruption.
10. Delays & Missed Deliveries
While GoX prioritizes punctuality, delays can occasionally occur. In such cases:
– Both parties will be informed promptly.
– Rescheduling will be arranged at the earliest mutual convenience.
– If a recipient is unavailable at the scheduled time, the delivery may be marked as failed, and additional fees may apply for redelivery.
– No refund will be issued in such cases, as time, transport, and resources have already been committed to the service.
11. Safety, Responsibility & Liability
– All delivery personnel are expected to handle goods responsibly and respectfully.
– Customers must ensure delivery conditions are safe and suitable.
– GoX is not liable for damages caused by external conditions (such as weather, traffic, or site hazards) or misinformation provided during booking (including incorrect addresses, item details, or access instructions).
– To further protect valuable goods or sensitive deliveries, we strongly recommend purchasing appropriate insurance coverage, especially for high-value or specialized items.
– Issues or disputes must be reported within a reasonable timeframe for fair resolution. (Dispute Procedure)
12. Inclusivity & Non-Discrimination
GoX is committed to inclusive service practices. All individuals, regardless of background, location, or ability, are entitled to fair, respectful, and equitable delivery services. Special accommodations will be made wherever possible upon request.
13. Communication & Support
Open communication is key to smooth delivery. GoX encourages:
– Clear, respectful communication between all involved parties.
– Use of designated support channels for inquiries, updates, or concerns.
– Feedback to help improve the delivery experience for everyone. Share your feedback with us via: info@gox.com
14. Continuous Improvement
This policy is designed to remain relevant over time. Rather than static terms, GoX operates with a principle of ongoing service refinement. As needs evolve, practices will adapt with care, professionalism, and fairness.